Issue #113 – Monday, May 14, 2018
These days, it’s seems like “customer service” is simply a buzzword. When you need help with a product or service (that you’ve PAID for!) you are quite likely to get:
An automated (maddening) reception system
Shuffled from one department to the next
A novice instead of an expert
A long, looooong wait time
If you’re like me, you’ve been through the rigamarole of these so-call “customer support” fiascos more times than you care to recall.
At Centerpointe we’re different. And we not only SAY we’re different, we prove it day after day, year after year.
In this week’s issue of Mind Power, I’ve asked our director of client services, Marc Gilson, to to tell you about…
...the culture of personal, insightful, expert support that has been a pillar of Centerpointe since its inception, almost 30 years ago.
When you read Marc’s essay below, you’ll see how this directly impacts you on your journey of personal growth.
P.S. Centerpointe’s founder/CEO, Bill Harris, had a gift for understanding the obstacles of human nature and…
...creating solutions that helped people perform at their very best.
That is why, one of the last products that Bill developed was so remarkable.
You can learn more about The Super Learning & Memory Suite in the Check It Out section below.
Unique & Powerful Tools for Personal Development
For the past 22 years, I've managed Centerpointe's support and Accelerated Results Coaching team. I want to begin by saying what an incredible pleasure and blessing it's been for me to get to know some of you on a personal basis over the years.
From my first day working with Bill, one thing was very clear to me:
Centerpointe is a company that knows how to value their customers. We've always known that the secret formula to our success is simple:
Provide the best and most powerful personal growth products and programs possible, and
Build a relationship with our clients based on a passion for helping others get the best possible results from their Centerpointe program materials.
Maybe you're brand new to Centerpointe and still thinking to yourself, "What is this 'Holosync' stuff and is it for real?"
Or maybe you're deep into the program, a Holosync veteran, with 2,000 or 3,000 hours of Holosync meditation sessions under your belt.
So, if you're new to the Centerpointe family, I wanted to welcome you. And if you're a long-time Holosyncer, well, hello again!
But the main reason I've hi-jacked this week's Mind Power is to remind you that, as a Centerpointe Participant, you have access to something tremendously powerful and unique in the personal growth industry.
Yes, there's Holosync itself...which is the core of what we do, and probably the most potent form of neuro-audio technology available today.
Holosync has changed the lives of many thousands of people over the years.
And, personally speaking, it's always rewarding to hear the individual stories of how a simple sound technology can have such a dramatic impact.
But there's also another amazing resource, a little less technological and more biological in nature that you, as a Centerpointe client, have at your fingertips.
It's a resource you might not even realize is available to you.
And it's one of the most unique and powerful tools for personal development you can utilize in your attempts to better your life.
I'm talking, of course, about our team of Accelerated Results Coaches.
Centerpointe maintains a staff of highly trained, compassionate, knowledgeable, and capable people.
That's right. Real, live human beings who show up every business day and whose sole job it is to make sure you have what you need to succeed with your Holosync Solution program materials…
...and help you concretize real, honest results in your personal growth efforts.
Maybe you're thinking, "Yeah well, customer service people are scripted automatons, barely better than talking to a computer."
Unfortunately that's true in many companies. But not at Centerpointe. When you call our support hotline, we strive to do several things that most companies simply aren't able (or don't care to) to offer.
For one, when you phone us during our business hours (9:00am - 4:30pm, M-F Pacific Time)...
...you can get a real, live, human being on the phone within five or six rings of the phone.
Sometimes we get pretty busy, or we get involved in a meeting or company training session (in which case you're welcome to leave us a quick message).
But more often than not, you should find yourself speaking to a qualified Accelerated Results Coach…
...within about a minute of dialing the hotline (503-672-7117).
Secondly, when you do get someone on the phone, you will not be transferred or handed off to three or four different people.
The individual you speak with is trained and able to help you with virtually any issue, including:
I have some very specific issues I need your help with regarding my personal growth
I'm having a rather unusual experience using my Holosync…
What is this Holosync thing and what does it do?
How do I get logged in and access my stuff?
Where is the stuff I ordered?
Can I place an order?
And much more
Before I came to work for Bill Harris and Centerpointe, I had worked in several customer service departments.
Most of the time, the success of those companies was measured in how few calls the department received. Fewer calls means fewer problems, right?
But Centerpointe happens to be an exception to that rule. We're all about engagement.
We know that our success depends on you and the benefits you get from using Holosync.
So we're always eager to speak with you, especially if you have a problem you need help with.
We're also passionate about personal growth. So we look forward to any opportunity to get to know you and help you achieve your personal growth goals.
Bill has always been adamant about the importance of making sure our clients receive tailored, personalized 5-Star Service.
Providing excellent service is not just a good business strategy; we see it as the right thing to do on behalf of people like you…
...who have entrusted their personal development to Centerpointe and our products and programs.
So we've assembled a team of individuals who offer just that. Each and every day, our team works to resolve issues, educate, inform, support, and coach people just like you.
These are not sales people, mind you. We personally hand pick our team members to ensure that they represent the high standards we promise you, our customers, and who have…
...a genuine passion for helping you move forward in whatever personal growth goals you may have.
We take our jobs seriously, and it's been a matter of personal pride for Bill and me that when you connect with one of our Accelerated Results Coaches, your expectations are met (and often exceeded).
Some of you have made a point of contacting our Support Team already.
But I want to reach out specifically to those of you who have not yet done so, or who may not have even been aware that you have access to this amazing resource.
It is, after all, part of what you've paid for when you joined the Holosync Solution Program.
So drop us a note at email@example.com, or give us a call at 503-672-7117 and chat with an Accelerated Results Coach.
Tell us a bit about your experiences with your program materials or about your goals for the future.
Check It Out
Super Learning & Memory
Get the Edge You Need to Learn, Recall and Retain Information…
...8x Faster and in a Fraction of the Time!
Centerpointe Research Institute announces its brand new Super Learning & Memory Suite…
...with four powerful soundtracks to enhance your natural learning abilities.
Super Learning & Memory Suite
Ultra Focus & Learning
Super Memory Stabilizer
Laser Memory Recall
You can purchase these soundtracks individually or bundled as a suite…
...all at a ridiculously low price!
Note: Eureka Moment is not for sale at any price. It only comes with the entire suite, as a FREE bonus track, to give you “Aha!” moments of clarity and creativity.
I just wanted to drop you all a note to say thank you for the two unexpected gifts I recently received.
The Making Change Easy CDs, the 6 retreat CDs, and as of yesterday, the Thresholds of the Mind book. Both were such a surprise!
I have never done business with a company like yours.
I have to say your company has been absolutely outstanding in their level of support follow up. WOW ..what an incredibly giving company. I am so glad I found Centerpoint and I plan to be a lifelong customer.
I really believe you are sincere in you intention of helping others live a better life.
Thank you again and I wish you all continued success.
If NOT, you should know what others know…
Holosync is the most powerful self improvement, stress-relief, and brain enhancement tool in the world...if you're not using it, you're missing out.
For more peace of mind, less stress, better sleep, increased confidence, greater wealth, stronger relationships and much, much more…
...including the magnificent power to attract into your life what you DO want instead of what you don’t want…
Start now, free and easy:
A personal support coach will help you through 5 days of powerful 14-minute audio sessions.
These free sessions will start retraining the way your brain reacts to outside circumstances. You will also find you have more choice…
...and therefore better decision making, in order to attract all the positive things you want in your life!